The national Emergency Call Answering Service was unable to handle Emergency calls between 1am and 2.15 am this morning, according to the Department of the Environment, Climate and Communications.

The Dept was notified this morning by BT Communications Ireland Ltd (BTCIL) about the break in the service.

BTCIL, which has a contract with the Department to deliver the Emergency Call Answering Service, has informed it that this outage affected approximately 227 callers and that all callers affected by the outage were subsequently followed up with by An Garda Síochána.

Minister Ossian Smyth, who has been briefed on the outage, said the Department has now sought a detailed and comprehensive report from BTCIL on the incident.

The Emergency Call Answering Service (ECAS) is responsible for answering all 112 and 999 calls and texts, providing a vital link between the caller and the Emergency Services (Garda, Fire, Ambulance or Coast Guard and Air Traffic Control for emergencies involving aircraft).

 ECAS handled over 2.3 million calls in 2021.


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