Mayo University Hospital has introduced a text message reminder service for patients who have appointments in the Outpatient and Ambulatory Gynaecology Departments in the hospital. MUH
The hospital runs approximately 60,000 outpatient appointments per year and 17% of patients do not attend. This initiative is designed to improve communications with patients and improve the quality of the outpatient service in the hospital.
Kate Plavenieks, Hospital Business Manager says they are aiming to make it as easy as possible for people to use the hospital services and the text reminders will also have a positive impact on waiting lists..
“We conducted an outpatient survey during the summer and some of our patients told us that when they receive an appointment letter it can be a number of weeks before the actual appointment and the date is easily forgotten. In response to this feedback, we implemented the text reminder service across the Outpatient Department and Ambulatory Gynaecology Department. Patient feedback has been extremely positive since we went live with one patient stating ‘it was really helpful to get a text, I have so many appointments that I would definitely have forgotten to attend some of them’.”
The text message is sent 7 days ahead of the appointment and patients are then prompted to contact the hospital if they are unable to attend. The hospital will then reschedule their appointment and offer the slot to another patient.