A Sligo TD says she's angry, following comments made by the CEO of telecommunications firm Eir in relation to their call centre in Sligo.

The Eir CEO said Sligo didn't have the experience of customer centres before Eir, and it therefore took longer to train staff, which added to delays.

CEO Carolann Lennon later clarified that the comments she made about Sligo "had nothing to do with staff" - but that she and senior management had underestimated the challenges in setting up a customer care centre from scratch.

The Eir boss was called before the Oireachtas Communications Committee yesterday to answer questions about the company''s poor record of customer care, where Ms Lennon said it was "a mistake" to locate a call centre in Sligo.

Sligo-based TD  Marian Harkin says the CEO is adding insult to injury for Eir customers across the region, in laying the blame for appalling customer service at the feet of the Sligo Call Centre.

Deputy Harkin told Michael D. McAndrew that it's Eir's responsibility to recruit staff and adequately train them for their call centres.

 

0
0
0
s2smodern

Latest News