Ashford Castle in Cong has been singled out for an award in recognition of the way in which it has championed and supported its guests throughout 2020 and specifically, in the face of the pandemic. 

The team at Ashford Castle was today announced Leading Hotels of the World’s Customer Champion, for the efforts staff have gone to for their guests during the pandemic.

The mammoth efforts from the team in Cong were recognised ahead of more than 400 renowned luxury hotels in 80 countries worldwide.

The hotel proactively introduced a flexible cancellation policy and quickly put in place a range of measures to promote and support healthy and safe stays – without diminishing the exceptional five-star experience for which it is known.  Ashford Castle offered full refunds when travel plans changed due to COVID-19 restrictions.

Niall Rochford, general manager of Ashford Castle said: “Hotels the world over had to adapt quickly to the COVID crisis and have done so brilliantly.  But it takes a very special team to stand out from its industry peers.  The team in the castle has gone to extraordinary lengths for our guests and I could not be more proud of them. 

 Ashford Castle was the first hotel in Ireland to be awarded the Global Bio-risk Advisory Council (GBAC) STAR™ accreditation, for the implementation of rigorous protocols in response to bio-risk situations, such as COVID-19.   The international accreditation verifies that Ashford Castle implements best practices to prepare for, respond to and recover from pandemics, ensuring that the most stringent protocols for cleaning, disinfection and infectious disease prevention are employed.


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