Breaffy House Resort has been awarded the Failte Ireland Business award for Customer Service Excellence.

The four-star resort on the outskirts of Castlebar received the award after 70% of their staff completed Failte Ireland's training programme.

The hotel is a major employer in Mayo and it took less than six months to get the majority of their 220 staff certified on the Failte Ireland programme.

Operations manager of Breaffy House Resort, Una Kilbane says the programme has made staff in the hotel more 'customer focused.'

She said that the award is one part of improvements the hotel makes to meet the expectations of their guests.


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