85% of patients who took part in a survey have rated their experience at Mayo University Hospital as good or very good - which is higher than the national average.

816 people who were discharged from Mayo University Hospital during the month of May were invited to take part in the National Patient Experience Survey, detailing their experience at the Castlebar hospital.

54% or 440 people completed the survey - and of these, 81% were emergency admissions to hospital.

60% said their overall experience at the hospital was very good, 25% rated their care as good, and 14% said the care given to them was fair to poor.

The majority said they were treated with dignity and respect, and said they were involved in decisions about their care and treatment.

However, the survey also shows three areas where improvement is needed.

40% of respondents said they were not given enough time to discuss their care and treatment with a doctor. A number of patients said they were not told how they could expect to feel after an operation or procedure, and 30% said there should be better information on support services after discharge from hospital.

In terms of the time patients are waiting in the Emergency Department, Mayo University Hospital performed better than the national average, but still below the HSE targets.


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