• There was an onslaught of criticism addressed to the Operations Manager of Eir who joined today’s monthly meeting of Mayo County Council, held online.

    Councillor after councillor spoke of what they termed the “appalling service” that the telecommunications company provides to customers.

    Director of Regulatory and Public Affairs at Eir, Kjeld Hartog opened his presentation outlining all the services and infrastructure that the company has provided in the county, but in response councillors insisted his presentation was irrelevant and did not in any way address the reason that they had invited him to attend the meeting.

    Councillors outlined numerous cases, all across the county, that had been highlighted to them by Eir customers, where customers were days and weeks without a phone service / broadband . In addition, customers attempts to contact Eir about their grievances took excessive time waiting on a phone line, and more often than not the complaints remains unresolved.

    The poor mobile coverage service available in places across the county was also raised by councillors.

    The fees Eir is charging to local authorities and others for moving telephone poles were also described as “astronomical” and “completely unacceptable”.

    In light of the service being provided by Eir in Mayo, councillors considered voting no confidence in the CEO and board of the company at today’s meeting, but opted to ask Mr Hartog to come back with a plan of action and come back with the relevant information before they take that measure.

    Councillors asked that Eir would appoint a direct contact link for councillors making representations to it on behalf of customers.

    Mr Hartog in response said that Eir's customer services have improved significantly since the company's CEO  addressed the Joint Oireachtas Committee last November.

    He insisted that the average waiting time for customers waiting to contact customers services is 5 minutes. He admitted however, that waiting time is sometimes longer on a Monday.

    We'll have more on this story on Midwest News tomorrow.


  • Eir says that 37,000 of its customers have been affected by a data breach, but that their personal financial details have not been compromised.

    In a statement the company say that an unencrypted laptop was stolen offsite on Sunday 12 August, containing the details.

    All customers affected are set to be notified today.

    The details included the names, email addresses and Eir customer numbers.

    The gardaí and the Data Protection Commissioner have been notified about the data breach and theft.

    Eir says in its statement : “There is no evidence at this time that the data at risk has been used by a third party.

  • There is outcry among local residents on the Ballina road side of Crossmolina  after Mayo County Council granted Eir planning permission to erect an 18 metre mast on the company’s substation on the entrance to the town of Crossmolina.

    The local residents now intend to appeal the decision to An Bord Pleanala.

    Mayo county council granted Eir permission to erect the 18m mast on the 28th August. A notice of planning was erected at the front of Eir’s substation on July 7th, and for a number of reasons people in the area had not seen it / understood it and so no objections to the development were submitted to Mayo County Council.

    The main problem people had with the notice was its wording and the confusion it caused – the area in question is known as the Glebe, but the site notice read Knockalegan.

    In addition the timing of the site notice was during the height of the Summer, many were away and others were still cocooning – as the area has a number of elderly residents.

    Eir appears to be putting up the mast to enhance/ introduce  it’s 4/5 G coverage in the area.

    Midwest News asked Eir for a comment today, but the company has not responded.

    Midwest News visited the site of the proposed mast and spoke to a number of residents who gathered, social distancing, to outline their concerns about the development. They are now preparing their submission to An Bord Pleanala to object to the planning given.

    Local Fianna Fail councillor Michael Loftus told Midwest News that he shares the concerns of residents about the proposed development by Eir in the town.

  • Eir customers in the Breaffy area of Castlebar can expect interruptions to their phone and broadband services for the next couple of hours.

    This is due to work being carried out on the new N5 road.

    Eir says a full service should be restored by about 2pm this afternoon.


  • eir has announced the creation of 750 new jobs.

    The roles at the telecoms company will be based in Sligo, Cork and Limerick.

    The roles will be mainly in customer service and are part of eir's overall programme to bring all customer-facing functions back in-house.

    350 of the positions will be at the company's new state of the art facility at Rathedmond in Sligo town, with the remainder in their regional locations in Cork and Limerick.

    eir says they're committed to investing in Ireland, from providing quality jobs as well as high-speed broadband.

    They added that by June 2019 they hope to have connected 330 thousand rural premises, through a self-funded 250 million euro rural investment fund.


  • The Mobile phone operator, EIR have confirmed to Midwest News this afternoon that there is intermittent disruption to their service in the Ballyhaunis area today.

    Technicians are undertaking scheduled Mass testing which is expected to be completed by 6pm this evening.

  • Eir has confirmed to Midwest News this afternoon that the company is aware of an issue with 3G coverage in the Belmullet area.

    Listeners to Midwest Radio have been contacting the station over the past couple of days to say they had little or no coverage on their Eir mobiles over the past few days.

    A spokesperson for Eir told Midwest News that engineers are working on the issue at present but they do not have an estimated time for full coverage to be restored.

  • Midwest News is getting calls from parts of Achill Island today where people say they have had no Eir services since last Monday.

    They are concerned about the outage in particular, in case of the need to contact doctors and emergency services.

    They say they have reported the outages in Bunnacurry and Pollagh, but have failed to get a response from Eir.

    Midwest News contacted Eir press office this morning on the matter and we are awaiting a response.

  • Eir told Midwest News this afternoon that the outages of its services on Achill Island since Monday last have now been resolved.
    It says the full service was restored before noon today, stating "there was damage caused by the storm over the weekend which led to a service issue on Monday. 
    A repair team of engineers was dispatched to the site immediately but repairs took two days as they were severely hampered by the weather conditions".
    Eir customers on Achill Island had contacted Midwest News this morning concerned over the inability to contact emergency services without the Eir service for two days.
  • Eir says it's resolved an internet outage that hit its service.

    Customers across the country were affected by the issue late yesterday evening.

    No details have been revealed of what caused it however, it's not believed to have been malicious.

    Eir has apologised to customers for the inconvenience.


  • Mobile phone provider Eir says its network is experiencing 'issues' with coverage.

    Customers are affected in various locations nationwide.

    The company says the problem is under investigation, and they're hoping to resolve it soon.

  • Eir is to begin charging tens of thousands of people and organisations €5.99 per month for its Eircom.net email service, which has been free for almost 20 years.

    According to today’s Irish Independent, from March 31, Eircom.net account holders who don't pay won't be able to open individual email messages.

    If they don't pay within two months, their email account will be deleted.

    Eir is understood to be implementing the move as the email service is a loss-making one that requires customer service resources.

  • Eir say they're working to resolve a problem in areas of Mayo and Sligo, which has impacted on mobile phone and broadband coverage for a number of customers.

    The company says there was an ESB power outage over the weekend which impacted on the Eir networks in some areas, including Ardnaree, Ballina, and Stonepark and in Sligo the areas of Ballymoghany and Corbally South.

    Eir says their teams are working to resolve the issue as a matter of urgency, but don't yet have an estimated time for repair.


  • An Erris Councillor says the way in which customer issues are dealt with by Eir is crazy.  

    Fine Gael Cllr Gerry Coyle was speaking after highlighting the case of a 93-year-old woman is his area, who has been without a phone for two weeks. The phone is also connected the lady’s panic pendulum.

    There is no mobile coverage in the woman’s house, so Cllr Coyle took it upon himself to call Eir on the woman’s behalf, with her permission, to report the fault.

    Cllr Coyle was told he could not report the fault on the woman’s behalf, and she would have to call herself.

    He says it would have meant taking the woman out of her home, to bring her to an area where there is mobile coverage, to call them herself.

  • The general licence has been granted for Eir to install 300k fibre broadband into the Swinford and Foxford areas.

    The development is very welcome, according to local Fine Gael Councillor Neil Cruise.

    The Councillor says it’s vital infrastructure for rural areas, and he said it’s real progress ahead of the National Broadband Plan being rolled out by government.

  • A representative of the telecommunications company Eir has been requested to attend the next monthly meeting of Mayo County Council to address the problems with the service across the region over many months now.

    The motion was proposed by Castlebar councillor Ger Deere at yesterday’s monthly meeting of the authority, and received unanimous support.

    A number of councillors spoke of situations over the Covid 19 lockdown where elderly persons, living alone, were left without a landline telephone service for up to 5 weeks. The elderly rely on the service for their pendant alarms, and councillors said the elderly and their families were left frustrated unable to contact Eir, and if they did manage to report the fault were subsequently left waiting weeks for the fault to be fixed.

    Contacting the telecommunications company to report a problem was described as a nightmare, cllr Deere said it was ironic that when the country was asked “to answer the call” as the pandemic hit, it remained almost impossible to get an answer when you tried calling Eir .

     Midwest News has tried contacting Eir today for a response to the criticism. We e-mailed the company’s press office and are awaiting a response.


  • If Eir fails to address the concerns of elected councillors in Mayo over the level of customer service the telecommunications company provides to customers, than the matter will be raised with ComReg and the problems will be highlighted nationally. That’s according to Castlebar based councillor Ger Deere.

    There was an onslaught of criticism addressed to the Director of Regulatory and Public Affairs at Eir, Kjeld Hartog when he joined yesterday’s monthly meeting of Mayo County Council on-line.

    Mr Hartog opened his presentation outlining all the services and infrastructure that the company has provided in the county, but in response councillors insisted his presentation was irrelevant. They outlined numerous cases, all across the county, that had been highlighted to them by Eir customers, where customers were days and weeks without a phone service or broadband. In addition, customers attempts to contact Eir about their grievances took excessive time waiting on a phone line, and more often than not the complaints remain unresolved.

    Councillors stressed that they were not addressing blame towards Eir workers locally, but rather on the management of the company.

    Mr Hartog claimed the company’s customer services have improved significantly since last November when Eir’s CEO addressed the Joint Oireachtas Committee, and that the average waiting time for customers contacting Eir customer services is now 5 minutes.

    He appeared not to accept that the service remains problematic for many.

    Midwest News sought to speak to Mr Hartog on our lunchtime news today, but a company spokesperson said he was not available and any questions could be directed to Eir.

    Councillor Ger Deere, initially called for Eir to address a monthly meeting of Mayo County Council last Summer  - because of the volume of complaints from local constituents over the service during the pandemic. He outlined to Midwest News today  the frustration of councillors to Eir's response yesterday.

  • A Cabinet Minister claims Eir is acting like 'a spoilt child' over the National Broadband Plan.

    The company pulled out of the tendering process, but claimed last month it could roll it out for only a billion euro.

    That's a third of the contract-price the government expects to sign with National Broadband Ireland later this year.

    The Department of Communications yesterday ruled out Eir's latest proposal, saying it wasn't feasible.

    Mayo based Rural and Community Development Minister Michael Ring say the company is 'playing games'.

  • A review of the National Broadband Plan would "plunge the whole project into uncertainty" according to the Communications Minister.

    He was responding to a Fianna Fáil motion calling for an urgent examination of the controversial process.

    The huge project has only one remaining bidder after Eir withdrew.

    But Minister Denis Naughten says a review will be counter-productive